UPDATE FROM ROBERT BORTINS
Watch this special video update from our CEO to you, Support Representatives! Robert shares about the growth of Classical Conversations and reminds us how our work impacts God's kingdom as we serve families!
GROWING IN RELATIONAL WISDOM
Meeting Needs Through Reflective Listening
Let’s test your reflective listening skills! Here is the scenario:
A Director is pleased to tell a family she has found a community that mandates masks, just as they were seeking. When she shares the good news, the mom asks, “Are they wearing masks because they HAVE to, or because they WANT to? I only want to be in a community that’s doing it out of a willingness, not an obligation.”
As you can imagine, this probably frustrated the Director and left her feeling deflated. She thought she had met the mom’s needs, but the mom was seeking more than what she realized. How should the Director respond? Let’s recall the skills of reflective or RADAR listening.
- Identify the feeling
- Identify the thought
- Gently summarize
- Ask a question
The Director could use reflective listening to respond, “What I hear you saying is that it is important to you to have a like-minded community both in action and conviction. I want to see if I can meet your needs. Can you share with me why you feel so strongly about this?” This approach allows the mom to contemplate a value question, and it gives the Director clarity on the mom's reasoning behind her request.
As Directors begin to settle in community, this does not mean community is settled. Continue to use your reflective listening to coach your Directors to truly hear the needs of their families.
“After a crazy summer, tears welled up today watching my daughter’s Challenge class meet outside. It reminded me of how, just like the church is not a building, our education is not dependent on a building either. Thank you, CC, for all the ways you’ve equipped us and the Directors we serve over the summer. I keep hearing Directors say, ‘It is hard, but I haven’t felt alone in this.’ ...That’s because of YOUR leadership, compassion, and communication. THANK YOU!"
—Michelle Travis, Support Representative, Texas
TRAINING
Core Contractor Courses
The Core Contractor Course Orientation is coming soon! Watch for the newly updated, on-demand session in early September for this year’s updates and course plan. There is a lot of new training content, including Sales Orientation information and new Sales Orientation binder content. Watch for the release announcement, because you won’t want to miss it!
HubSpot
Are you ready to go another layer deeper into HubSpot? The new “HubSpot 2” course has launched in Learning Pathways. This is a follow-up to the first HubSpot course, “Contact Management with HubSpot.” You may access it in Learning Pathways either by searching “HubSpot” and looking through the course titles, or by selecting Business Resources > Systems Training > CRM > Hubspot 2.
This new training features our Lake Erie Sales Manager, Wendy Herper, and will help you better utilize HubSpot’s features to make your work easier!
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MARKETING
In this ongoing series of videos, Ask a Homeschooling Parent, we've asked experienced homeschool parents the questions new homeschool parents are asking:
- How do I know if I’m doing enough in homeschooling?
- How do I know if my kids are on grade level?
- How should I schedule my day as a homeschooling parent?
- Plus many more!
Be encouraged by their answers! Share with your Directors, with new homeschooling families, and on social media!
Our sponsor advertisements and interviews are receiving an impressive number of views, likes, and shares on our Facebook groups and pages. We are still receiving inquiries from businesses and colleges about sponsoring. Since sponsorships are no longer event-based, and because we have had such a great response to the Virtual Sponsorship Program, we are extending the 2020 sponsorship season.
