December 2019

TRAINING 

Sales Season is Nearly Here

We are now less than 30 days from Sales Season! Are you ready? Make sure you have your plan, including your IM map ready to go, so you can sail into Sales Season with your map in place! Don’t forget! January 1 begins your typical season for contracting Directors.

As you have likely heard from your Team Leaders already, we have a number of updates in our Contracting Directors process. The overall structure of the timeline has not changed—you’ll still hold your initial conversation, interview, application, calling references, running a background check, and ensuring Director training at DLO and Practicum. However, the way background checks are run and the way the contracts are issued have changed!

Please reference these new documents for new background check procedures, issuing Director contracts and updated Director onboarding checklist:

• New Background Check Process
• New Procedure for Issuing Director Contracts
• Updated Onboarding Checklist for a new Director—you’ll need to download this version that has recently been updated.

Of special note is that EVERY Director needs a background check run this year (see the background check document above.) As well there are Portal Walk Me tutorials to help you in issuing contracts and checking the status of each. Reach out to your Area Representative if you have any questions concerning these processes.

Additionally, the recontracting process for Directors has been updated as well. Please reference:

• Recontracting Process
• New Recontracting Checklist

As documented in the previous link, after you have had your conversation with your Director, you will mark whether the Director is returning or not by checking a box in the Portal. There is also a Portal Walk Me to support you in completing this task. A separate Letter of Intent (LOI) link will not be sent this year. Beginning in January once you have marked a Director as returning, you will be able to issue a contract for the coming year, again through the portal. You will need to issue a contract for every Director.

MARKETING

Team Leader packages

Deadline to order is December 15. To order, go to the Classical Conversations Bookstore and scroll down to the bottom of the page in the footer and select Team Leader Packages. This will take you to a special collection page where you will need to use the password “Packages2019” (case sensitive).

Remember, these optional premium packages are just for YOU as a Team Leader. Please don’t share the password with anyone else. And please use your CC email when ordering.

The packages will not be available for purchase again until next fall.

SOCIAL MEDIA

Looking for ways to connect with young families on social media? What is important to young families? What do they value? Check out this Noble Knows video highlighting how to reach, connect and engage with young families on social media.

Everyday Educator Podcast: The Habit of Storytelling—Great resource to share with your Directors with practical tips for how to foster this core habit at home. Read more at Everyday Educator CC Podcast Channel.

THE HUB SPOT

Hubspot onboarding is complete for all regions and training has launched in Learning Pathways. Please complete your training by December 13. Additional Q&A calls will be availlable in the beginning of January in the LP.

Currently, everyone can see all of the unassigned contacts, which is nearly the whole database, because IT had to get all the new users added before assigning them. All contact owners will be assigned this month and you will begin receiving notifications by the end of December. 

• One helpful tip will be to update your notifications from the computer. Login to Hubspot.  Click on the gear setting on the top right and go to notifications.  Turn off email temporarily while the contacts are being assigned.  You may want to turn this feature back on later and you may adjust any notifications in this space. 
  
  
• Also, you can create a Filter or a List in the Contacts and enter in the Postal Codes in your area to find contacts. You will want to do this anyway even after the assignments have happened so you can easily find your own Contacts. Here's a quick and easy article on how to create a list: https://knowledge.hubspot.com/lists/how-can-i-create-a-list-of-all-my-hubspot-contacts
  
  
• Do you have the APP? The HubSpot mobile APP is intended as a quick place to enter a new contact or scan a business card. Please access the application from a computer to create lists or reports and to update notifications.

NEWS YOU CAN USE

2020 Sponsorships: Look for Sponsorship materials and documents on Learning Pathways on December 11. Q & A calls are scheduled and sign up for a call through LP early next week.

• Thursday, December 12 at 4 p.m. ET
• Monday, December 16 at 8 p.m. ET
• Wednesday, December 18 at 9 a.m. ET

Challenge Guide Delivery Process for 2020: We have a wonderful improvement to our Challenge guide delivery process for 2020. 

CC Plus: Have you seen and shared the "Cost of Free" video? CC Plus is college credit for Challenge work. CC Plus provides students with transferable college credit and costs 1/6th of the average college course. Registration is open now for Challenge III and IV spring semester courses which start this January. Share the CC Plus website with your Directors and families to find more information and register for classes.

Director Gift: An email was sent from Robert Bortins on Thursday, November 28, to all Directors with a $20 gift certificate code to our online bookstore as a thank-you for their service. The coupon expires December 25. If they didn’t receive the code, direct them to contact Customer Service.

National School Choice Week: NSCW is January 26–February 1. Have you scheduled your event and posted it in the event calendar? You will need to post your meeting on the NSCW calendar and the CC event calendar separately.

SR Newsletters: During the month of December, the SR Newsletter will only have one edition on the first Friday.

November Director Connector—Use as a value-added benefit in conversations with your Directors.

Facebook Moderator Opportunity: We are looking for Directors to help where there is a local CC area Facebook page available. Do you have Directors interested in becoming Moderators? Have them fill out this form and register for an upcoming call on December 12 at 3 p.m. ET. 

PORTAL REMINDERS

Event Registration: When you create an event, be sure to click the box to open the registration. This step is very important and a great way to keep track of all your contacts. Coach your Directors to open registration when creating their events too.

2020-21 Family Applications: Beginning in January, the Family Applications will be posted in Learning Pathways. Communicate with your Directors as to how applications will be accepted for returning families starting in January and then opened for new families in February. The best practice is for new family applications (new to CC or new to a community) to open February 1.

2020 Catalog preordering: 2020 catalogs will be available for preorder in the Portal starting December 9. Shipments are expected to begin after January 6. To assist you in this process, we will have step-by-step guidance available in the Walk Me Through menu, under the category of “Community” once preordering opens.

Document for New SRs: Are you new to the Portal? Check out the document called Introducing the CC Portal for New Support Representatives located in the Walk Me Through guidance.

Kat Reader, Specialist, Florida: My favorite takeaway from Forum came in my last breakaway session with Michelle Oliver when she summed it up with, “Leadership starts with VALUES and the highest value is agapao love.” THIS is the heart of CC and all that we do. When we lead with agapao love, we build community and have even more opportunity to know God and to make Him known.

CELEBRATIONS